Effective Date: April 14, 2026 · Last Updated: April 14, 2026
These Terms of Service (“Terms”) govern your use of the utility activation, disconnection, and Internet service provider scheduling services (the “Services”) provided by Verity Agentic Services LLC, doing business as Verity Relocation, a subsidiary of Islandia Investments LLC (“Verity,” “we,” “us,” or “our”). By engaging our Services, you (“Client” or “you”) agree to be bound by these Terms in their entirety. If you do not agree, do not use the Services.
Verity Relocation provides a utility concierge service for residential movers in the North Carolina Research Triangle / Raleigh-Durham-Chapel Hill metropolitan area. Our Services include:
Services are executed on your behalf under the authorization you grant through a Limited Power of Attorney. All actions are limited to the scope defined in that authorization instrument and are subject to technical guardrails and human exception monitoring.
Verity Relocation is a utility concierge service. We do not provide, sell, distribute, or broker utility services themselves. We act solely as your authorized agent for the purpose of interacting with utility providers and ISPs on your behalf.
To use our Services, you must be at least eighteen (18) years of age, a legal resident of the United States, capable of entering into a binding legal agreement, and either moving into, out of, or within the NC Triangle/RTP service area. You must have the legal authority to establish or terminate utility accounts at the addresses you provide.
Transparency: Verity Relocation uses automated technology to execute the utility and ISP actions you authorize. By engaging our Services, you acknowledge and consent to the use of automated systems acting on your behalf.
Our platform deploys specialized software to execute service actions including navigating provider portals, submitting online forms, and parsing confirmation data. These systems operate within defined technical guardrails:
Verity Relocation offers three service tiers based on your relocation scenario:
| Tier | Scenario | Scope | Fee |
|---|---|---|---|
| Persona A | Out-of-state buyer moving into NC | Full activation at new address (utilities + ISP) | $149 |
| Persona B | In-state seller leaving NC | Disconnection at departing address | $99 |
| Persona C | In-state mover within NC | Disconnection at departing + activation at new address | $179 |
Fees are due upon execution of the Master Service Agreement and Service Election. All fees are in U.S. dollars. Payment is processed through our third-party payment processor. Verity Relocation does not store your credit card or payment account details on our servers.
Fees cover the concierge service of coordinating with providers on your behalf. They do not include and are separate from any deposits, connection fees, or service charges imposed by the utility providers or ISPs themselves. You are responsible for all provider charges.
Providing false or misleading information may result in immediate termination of Services without refund, and may be reported to appropriate authorities.
We will use commercially reasonable efforts to complete all service actions specified in your Service Election within the timeframe discussed at intake. However, you acknowledge the following limitations:
We reserve the right to cancel or suspend Services if we determine that you have provided false information, if your LPOA or authorization documents are invalid or revoked, or if continuing service would violate applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: VERITY RELOCATION, VERITY AGENTIC SERVICES LLC, ISLANDIA INVESTMENTS LLC, AND THEIR RESPECTIVE OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND AFFILIATES (COLLECTIVELY, THE “VERITY PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
THE AGGREGATE LIABILITY OF THE VERITY PARTIES FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SPECIFIC SERVICE ENGAGEMENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless the Verity Parties from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your breach of these Terms, (b) your provision of false or misleading information, (c) your violation of any applicable law or regulation, or (d) any dispute between you and a utility provider or ISP that is not caused by Verity’s negligence or willful misconduct.
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Before initiating formal dispute resolution, you agree to contact us and attempt to resolve any dispute informally for at least thirty (30) days.
Any dispute, claim, or controversy arising from or relating to these Terms or the Services that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Arbitration shall take place in Durham County, North Carolina, unless the parties mutually agree to an alternative location or virtual proceedings.
YOU AND VERITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Either party may bring a claim in small claims court in Durham County, North Carolina, if the claim qualifies. Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
All content, technology, trademarks, trade names, logos, and proprietary systems associated with Verity Relocation are the exclusive property of Verity Agentic Services LLC or its licensors. You may not copy, modify, distribute, or create derivative works from any of our proprietary materials without our prior written consent.
Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.
We may modify these Terms at any time by posting the revised version on our website with an updated effective date. Material changes will be communicated to active clients via email at least fifteen (15) days before taking effect.
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-laws provisions. Subject to the arbitration provisions in Section 11, any legal action arising from these Terms shall be brought in the state or federal courts located in Durham County, North Carolina.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions continue in full force and effect.
These Terms, together with the Master Service Agreement, Limited Power of Attorney, Agent Authorization Certificate, Service Election (Exhibit A), Automated Service Disclosure, and Privacy Policy, constitute the entire agreement between you and Verity Relocation with respect to the Services and supersede all prior or contemporaneous communications, whether oral or written.
For questions about these Terms of Service:
Verity Relocation
A DBA of Verity Agentic Services LLC
A subsidiary of Islandia Investments LLC
North Carolina, United States
Email: legal@verityrelocation.com