Effective Date: April 14, 2026 · Last Updated: April 14, 2026
This Privacy Policy describes how Verity Agentic Services LLC, doing business as Verity Relocation, a subsidiary of Islandia Investments LLC (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you use our utility activation, disconnection, and Internet service provider scheduling services (the “Services”). We are headquartered in North Carolina and serve clients in the Research Triangle/Raleigh-Durham-Chapel Hill metropolitan area.
To execute utility activation, disconnection, and ISP scheduling on your behalf, we may collect:
Transparency commitment: Verity Relocation uses automated technology to execute utility and ISP service actions on your behalf. We believe you have the right to understand how your data is processed.
Our platform uses specialized software to perform the following functions on your behalf:
All automated actions operate within defined technical guardrails. These include authorization verification gates (confirming your LPOA is on file before any provider interaction), spend limits, and escalation protocols that route exceptions to human oversight staff. No automated process may exceed the scope of authority granted in your Limited Power of Attorney.
While the majority of service actions are executed by our platform, human exception monitors review flagged transactions, handle provider-side errors, and manage any situation that falls outside automated parameters. You may request human review of any completed action by contacting us.
When a utility provider requires your Social Security Number for identity verification, your SSN is transmitted through a tokenized vault infrastructure. The full SSN is never stored in plaintext on our servers. Tokenized values are used to complete provider verification, after which the active token is retired in accordance with our data retention policy.
We share your personal information only as necessary to deliver the Services you have authorized.
We disclose your name, address, date of birth, and (where required) SSN to utility companies and ISPs solely for the purpose of account activation, disconnection, or scheduling as authorized under your Limited Power of Attorney.
We may share limited, non-sensitive service status information (e.g., “services activated” / “pending”) with the closing attorney or real estate professional who referred you, solely for closing coordination purposes. We do not share your SSN, financial information, or detailed account data with referral partners.
We engage third-party service providers for payment processing, data tokenization and vaulting, document management, and platform infrastructure. These providers are contractually obligated to use your data only as directed by us and to maintain appropriate security controls.
We may disclose information when required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your information for advertising or profiling. We do not share your data with any party not directly involved in delivering the Services you authorized.
We implement administrative, technical, and physical safeguards designed to protect your personal information, including:
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any breach in accordance with North Carolina’s Identity Theft Protection Act (N.C.G.S. § 75-61 et seq.).
You may request early deletion of your data by contacting us, subject to our legal retention obligations.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to verified requests within thirty (30) days.
Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will promptly delete that information.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email to active clients and posted on this page with an updated “Last Updated” date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise your rights:
Verity Relocation
A DBA of Verity Agentic Services LLC
A subsidiary of Islandia Investments LLC
North Carolina, United States
Email: privacy@verityrelocation.com